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Privacy Policy – AutoSkin NYC

Last updated: October 4, 2026

This Privacy Policy explains what information AutoSkin NYC (“we,” “us,” “our”) collects, how we use it, who we share it with, and the choices you have. It applies to our website (autoskinnyc.com), our Instagram and Facebook Messenger conversations, phone and email contact, and bookings made through Square.

AutoSkin NYC
Auto detailing, ceramic coating and paint protection film (PPF)
567 Midland Ave, Staten Island, NY 10306
Phone: (718) 569-7574
Email: info@autoskinnyc.com
Hours: Monday–Saturday, 10 AM–7 PM (closed Sunday)

1. Information we collect

Information you give us

  • Contact details: your name, phone number and email address.
  • Vehicle details: make, model, year, color, condition, and the services you’re interested in.
  • Photos and files: pictures of your vehicle or anything else you send us in chat, by text or by email.
  • Message content: what you write to us on Instagram, Facebook Messenger, our website, email or text.
  • Booking information: appointment date and time, services booked, notes, and payment details. Bookings and payments are handled by Square. We do not store your full card number.

Information collected automatically

  • Website analytics: we use Google Analytics to understand how people use our site (for example, pages visited, device and browser type, approximate location, and how you got to the site).
  • Advertising tools: we use Google Ads and the Meta Pixel (Facebook/Instagram) to measure our ads and show ads to people who may be interested in our services. These tools use cookies and similar technology.
  • Messaging platform data: when you message us on Instagram or Facebook, Meta shares with us your public profile name, username, profile picture, and an ID used to reply to you.

2. How we use your information

  • Answer your questions and give quotes.
  • Schedule, confirm, change and remind you about appointments.
  • Perform and follow up on the services you book, including warranty and aftercare for coatings and PPF.
  • Process payments (through Square).
  • Send you updates, offers or promotions, if you’ve agreed to receive them. You can opt out at any time.
  • Improve our website, services and ads.
  • Keep our business safe and meet legal requirements.

We do not sell your personal information.

3. AI-assisted replies on Instagram and Facebook Messenger

We use an automated, AI-assisted chat assistant to reply to messages we receive on Instagram and Facebook Messenger. Here’s what that means for you:

  • The assistant can answer common questions (services, pricing ranges, hours, location) and help start a booking.
  • To do this, the text of your messages and any photos you send are processed by our AI/LLM service provider to generate a reply.
  • A member of our team can see the conversation, and you can ask to talk to a person at any time — just type “human” or “talk to a person.” We’ll also hand the conversation to our team when the assistant can’t help.
  • AI replies may occasionally be wrong. Final prices, availability and service details are confirmed by our team.
  • We do not allow our AI provider to use your messages to train its public models, to the extent the provider’s settings and terms allow us to control this.

4. Who we share information with

We share information only with companies that help us run our business, and only as needed:

  • Meta Platforms (Instagram, Facebook, Messenger, Meta Pixel): to send and receive messages and to run and measure ads.
  • Square: for bookings, appointment reminders and payments.
  • Google (Google Analytics, Google Ads): for website analytics and advertising.
  • AI/LLM provider: to process message text and photos so the chat assistant can reply.
  • Other service providers: such as our website host and email provider.
  • Legal reasons: if required by law, or to protect our rights, customers or the public.
  • Business transfer: if our business is sold or merged, customer information may transfer to the new owner.

Each of these companies has its own privacy policy that also applies to how they handle your information.

5. Cookies and ad choices

You can control cookies through your browser settings. You can also:

6. How long we keep information

  • Chat messages and photos: generally up to 24 months after our last conversation, unless they’re part of a job record.
  • Customer and job records (contact info, vehicle, services, warranty details): for as long as you’re a customer and as needed for warranties, taxes and legal requirements — usually up to 7 years.
  • Payment records: kept by Square according to its own policies and legal requirements.
  • Analytics and ad data: kept according to Google’s and Meta’s retention settings.

When we no longer need information, we delete it or make it anonymous.

7. Your rights and choices

Depending on where you live, you may have the right to:

  • Ask what personal information we have about you and get a copy.
  • Ask us to correct information that’s wrong.
  • Ask us to delete your information.
  • Opt out of marketing messages (reply STOP to texts, click “unsubscribe” in emails, or just tell us).
  • Ask to speak with a person instead of the AI assistant.

We won’t treat you differently for using these rights.

8. How to request access or deletion

Email info@autoskinnyc.com (use the subject “Data Deletion Request” or “Data Access Request”) or call (718) 569-7574 during business hours. We may ask you to confirm your identity. We’ll respond within 30 days. See our Data Deletion Instructions page for full steps: https://autoskinnyc.com/data-deletion

9. Children

Our services and website are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has sent us information, contact us and we’ll delete it.

10. Security

We use reasonable safeguards to protect your information, such as access limits, password protection and trusted service providers. No method of sending or storing data is 100% secure, so we can’t guarantee absolute security. Please don’t send sensitive information (like full card numbers or ID documents) through chat.

11. Changes to this policy

We may update this policy from time to time. When we do, we’ll change the “Last updated” date at the top. If changes are significant, we’ll make reasonable efforts to let you know, such as posting a notice on our website.

12. Contact us

AutoSkin NYC
567 Midland Ave, Staten Island, NY 10306
Phone: (718) 569-7574
Email: info@autoskinnyc.com
Hours: Monday–Saturday, 10 AM–7 PM (closed Sunday)